Operational Support

We can provide you with operational support in a number of key areas.  Whether you want a full review of your business, standards audit or more “hands-on” operational support, we have the expertise and experience to help. 

Full Business Review  

We will conduct a full assessment of your business to identify service, quality, scalability and profitability opportunities and threats.

A review with strategic recommendations. 

We know that whilst you are running your business it is really difficult to take a step back and assess where your business is at. You may be considering scaling and growing, or you might not be making the progress you had wanted with your hospitality business. Letting us have an in depth look into your business will allow us to give you an actionable way forward based on what you are looking to achieve. Here is how it works.
  • You will complete a self-assessment.
  • We will review all of your key documents; operational, financial, marketing etc.
  • We will conduct an onsite visit.
  • We will share our report and actions suggested.
  • We will follow up with you on progress.
If you would like more information on this service, along with details on pricing, complete the form and we will be in touch.

Business Standards Audit

We will conduct a full operational business standard audit for you. Having a fresh pair of eyes look over your hospitality business, checking on service, standards, quality, operations, and everything else that contributes to making your business the absolute best it can be is crucial to consistency and your on-going success. Business owners use this audit in a variety of ways, either as a “one off” check or as part of a more structured process which may be monthly, quarterly, or twice yearly. Here is how it works.
  • We will have a call to discuss the audit and personalise it to your hospitality business.
  • You will agree the final version of the audit for us to use.
  • We will conduct an onsite visit and complete the audit for you.
  • We will share the results with you and any actions necessary.
  • We will follow up with you on the progress.
If you would like more information on this service, along with details on pricing, complete the form and we will be in touch. 

“Hands On” Operational Support

Does your business need the help of an area manager or an experienced operator? You might need some long- or short-term support for yourself, your managers or for a particular project.  You might just want the skills and experience of a more senior operator in your business but not necessarily on a full-time basis. Whatever you’re looking for we can help you and can tailor a solution to meet your needs. If this is something you want help with, please contact us and we would be happy to discuss your requirements.

New Opening Support

If you are opening a new site or expanding your current operation in some way, then we are here for you. There’s so much to cover off and complete when you’re growing or expanding your hospitality business as well as still having the time to look after your existing operations. Use our experience and expertise in this area to help ease some of the stresses and make whatever you are doing with your business a success. Please contact us to discuss your specific requirements.