Disclosure Document

The purpose of this document is to explain what we do and how we’ll work with you. This covers our services, how we get paid, how we process your data, and what to do if you’d like to make a complaint. It’s important that you read and understand this document.
The term ‘HEFON Ltd’ or ‘us’ refers to the owner of the service. HEFON Ltd. The term ‘you’ or ‘your’ refers to the user of the service.

Our Services

At HEFON Ltd, one of our services is to help businesses access finance from a wide range of lenders that are suitable for your requirements (based on the information you disclose to us). We will provide you with information about the finance and the provider to ensure you understand the conditions of any offer before you decide to proceed.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products/options that may be available to you. You will then need to make your own choice about how to proceed.
For the avoidance of doubt, HEFON Ltd is not a lender; we are an introducer and the purpose of our funding and lending service is to introduce you to suitable business lenders.
We will make reasonable efforts to provide support for the service, by phone on 0121 769 1429 (9:00 – 5:30, Monday to Friday) and by email on support@hefon.org. However, no guarantee is made as to the availability or response time of the Service, and we have the right to withdraw access at any time.
If, for any reason, you wish to make a complaint about our funding and lending service, you can do this by writing to us at HEFON Ltd, Suite 2A, Blackthorn House, St. Paul’s Square, Birmingham, B3 1RL. or by telephoning us on 0121 769 1429 where we will try to resolve your concern at the earliest time possible.

Our Charges

We will not charge you any fee for our funding and lending service as we receive payment directly from the lender(s) based upon successful provision of finance. If you would like to know how much we will be paid by the lender, we will disclose this information to you on request.
Should you have any questions relating to the above, please feel free to contact us on 0121 769 1429.

Data Protection

When we provide services to you we will need to gather information about your personal circumstances. The information you provide to us will be subject to the Data Protection Act 1998, as amended or replaced by the Data Protection Act 2018, incorporating the General Data Protection Regulation (EU) 216/679 (“GDPR”).
Please see our Privacy Policy for full details about:
  1. The information we collect;
  2. Disclosure of your information;
  3. Processing of personal data not provided to us by you;
  4. Use of Personal Information;
  5. Where and how we store your personal data, and
  6. Your rights.
The information provided may also contain sensitive personal data for the purposes of the Data Protection Act.
If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please let us know. See below:
  • You can telephone us on 0121 769 1429
  • Write to us at HEFON Ltd, Suite 2A, Blackthorn House, St. Paul’s Square, Birmingham, B3 1RL.
You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Your Consent

We take your continuing use of our funding and lending service as your consent to our terms of business as outlined in this document and as available at www.hefon.org. If you do not consent to these terms please notify us immediately and we will stop providing our services. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.